Refund policy
At CORA IN THE SKY, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy below before submitting a return request.
↩️ Return Eligibility
We accept eligible return requests within 30 days of delivery.
To qualify for a return, items must:
- Be unworn and unused
- Be unwashed and unaltered
- Remain in their original condition
- Have all original tags attached
- Be free of stains, makeup, perfume, odors, pet hair, or other signs of wear
- Include the original packaging whenever possible
Items that do not meet these requirements may not be accepted.
🚫 Non-Returnable Items
For hygiene and safety reasons, the following items are generally non-returnable:
- Final sale items
- Gift cards
- Bodysuits
- Underwear and lingerie
- Swimwear with the protective liner removed
- Earrings
- Personalized or custom-made items
- Beauty accessories
- Items damaged due to misuse or improper care
📩 How to Request a Return
Please contact our Customer Support Team before sending any item back.
Please include:
- Your full name
- Order number
- Email address used for the order
- Item(s) you would like to return
- Reason for the return
- Photos, if applicable
Once your return request has been reviewed and approved, our team will provide the appropriate return instructions and return address.
Please do not send your return to the business address listed below unless specifically instructed by our team.
Unauthorized returns may not be accepted.
📦 Return Shipping Costs
Unless the item is incorrect, damaged, or defective, return shipping costs are the customer's responsibility.
Original shipping fees are non-refundable.
We recommend using a shipping service that provides tracking, as CORA IN THE SKY is not responsible for return packages that are lost or damaged during return shipping.
⚠️ Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Photos of the item
- Photos of the packaging
- Photo of the shipping label
- A brief description of the issue
Our support team will review the information and work with you to determine the appropriate solution.
💳 Refund Processing
Once your returned item has been received and inspected, we will send you an email confirming the status of your refund.
If your return is approved:
- The refund will be issued to your original payment method.
- Approved refunds are generally processed within 5–10 business days.
- Your bank or payment provider may require additional time to complete the transaction.
Please note that original shipping fees are generally non-refundable.
⏰ Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Cancellation requests must be submitted within 12 hours of placing your order.
Once an order has entered processing or has already been shipped, cancellation may no longer be possible. In this situation, you may request a return after delivery in accordance with this policy.
📌 Important Information
- All returns require prior approval from our Customer Support Team.
- Unauthorized returns may be refused or returned to the sender.
- Items showing signs of wear, washing, alteration, or improper care may not qualify for a refund.
- Please package return items securely to help prevent damage during transit.
- CORA IN THE SKY reserves the right to refuse returns that do not meet the requirements of this policy.
🏢 Return Address
CORA IN THE SKY
20 Sailfish Ct
Clayton, NC 27520
United States
Business Correspondence Only – Not a Return Address
Please do not send returns to this address without receiving return instructions from our Customer Support Team first.
💌 Contact Us
If you have any questions about returns or refunds, please contact us:
CORA IN THE SKY
📧 vip@corainthesky.com
Our Customer Support Team will respond within 24–48 business hours, Monday–Friday.
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